Shipping policy
SHIPPING POLICY
Thank you for shopping with All The Things Sunshine! Please review our shipping policy before placing your order.
SHIPPING RATES
Customers are responsible for all shipping charges. Shipping rates are based on the total packaged weight of the order and will be displayed at checkout as follows:
• Standard Shipping: $7.95 for orders weighing up to 2 lb
• Large/Heavy Shipping: $11.95 for orders weighing 2.01–5 lb
• Oversized Shipping: Carrier-calculated rate for orders weighing more than 5 lb
Carrier-calculated rates may vary based on the package’s weight, dimensions, delivery destination, and selected shipping service. Shipping charges are nonrefundable once an order has shipped.
PROCESSING TIME
Orders are typically processed within 2–4 business days, excluding weekends and holidays. Processing time is separate from the shipping carrier’s estimated transit time.
Processing may take slightly longer during holidays, sales, new product releases, or periods of unusually high order volume. We appreciate your patience!
DELIVERY ESTIMATES
Delivery dates shown at checkout are estimates provided by the shipping carrier and are not guaranteed. All The Things Sunshine is not responsible for carrier delays caused by severe weather, service interruptions, holidays, natural disasters, or other circumstances outside our control.
ADDRESS ACCURACY
Customers are responsible for providing a complete and accurate shipping address at checkout. Please carefully review your information before submitting your order.
If you notice an error, contact us immediately through our Contact Us page. We cannot guarantee that an address can be changed after an order has been submitted.
All The Things Sunshine is not responsible for packages delayed, returned, lost, or delivered incorrectly because of an incomplete or inaccurate address supplied by the customer.
RETURNED PACKAGES
If a package is returned to All The Things Sunshine because of an incorrect or incomplete address, refusal of delivery, or failure to collect the package, the customer will be responsible for the cost of reshipping it. Original shipping charges are nonrefundable.
If the customer chooses not to have the package reshipped, any eligible refund will be issued according to our Refund Policy and may exclude the original shipping cost and any return-to-sender fees charged to All The Things Sunshine.
ORDER CHANGES AND CANCELLATIONS
We begin processing orders as quickly as possible. Changes and cancellations are not guaranteed once an order has been submitted. Orders that have already been processed, packed, or shipped cannot be canceled or changed.
TRACKING INFORMATION
Tracking information will be sent to the email address or phone number provided at checkout once the order ships. Please allow up to 48 hours for the carrier’s tracking system to update.
PACKAGES MARKED DELIVERED
If tracking shows that your package was delivered but you cannot locate it, please:
1. Confirm that the shipping address on your order is correct.
2. Check your mailbox, porch, garage, side doors, and other secure delivery areas.
3. Ask household members and nearby neighbors whether they accepted the package.
4. Contact the shipping carrier or local post office for delivery details.
If the package is still missing, please contact All The Things Sunshine so we can help determine the appropriate next step. A carrier investigation or claim may be required. Refunds and replacements are not automatically issued solely because tracking shows delivery.
LOST OR DELAYED PACKAGES
A package is not considered lost merely because it is delayed. Carrier investigations and insurance claims must follow the carrier’s required waiting periods and procedures.
If tracking has not updated for an extended period, please contact us through our Contact Us page. We will provide available documentation and reasonable assistance with the carrier’s investigation.
Any refund or replacement for a carrier-confirmed loss will depend on claim eligibility, available insurance coverage, and the outcome of the carrier’s investigation.
DAMAGED PACKAGES OR MISSING ITEMS
Please inspect your order immediately after delivery. If an item arrives damaged or something is missing, contact us within five calendar days of delivery.
Please include:
• Your order number
• Clear photographs of the item
• Photographs of the shipping box or mailer
• Photographs of the shipping label
• Photographs of any damaged packaging
Please keep the item and all original packaging until the claim has been resolved. The shipping carrier may require additional photographs, documentation, or a physical inspection. Claims submitted without the requested documentation may be delayed or denied.
STOLEN PACKAGES
All The Things Sunshine is not responsible for theft occurring after a package has been delivered to the address provided at checkout. Customers are encouraged to arrange delivery to a safe and secure location.
If you believe a delivered package was stolen, please contact the shipping carrier and local authorities when appropriate.
SEPARATE SHIPMENTS
Items from the same order may occasionally ship separately. If this occurs, you may receive more than one tracking number. You will not be charged additional shipping unless you request an order change or reshipment.
POLICY ACCEPTANCE
By placing an order with All The Things Sunshine, you acknowledge that you have reviewed and accepted this Shipping Policy, including responsibility for shipping charges and providing an accurate delivery address.
Nothing in this policy limits any rights or remedies that cannot legally be waived under applicable law.
Last updated: September 16, 2026